Field Applications Engineer (FAE)
About The Position
About Us:
We are a dynamic and innovative semiconductor startup company focused on developing cutting-edge digital signal processors (DSP) for optical transceiver modules. Our mission is to revolutionize the field of coherent optical transceivers through advanced technology and exceptional customer experiences. As a startup, we offer a vibrant, fast-paced work environment where your contributions will directly impact our success, directly contribute to the value of your company equity, and shape the future of optical communications.
Job Description:
We are seeking a highly motivated and self-starting Field Applications Engineer (FAE) to join our team. As an FAE, you will play a crucial role in driving customer satisfaction and technical excellence, and you will be a key influencer on Retym securing customer design wins. You will be the bridge between our customers and our engineering team, providing technical expertise, support, and guidance throughout the pre- and post-sales process. Your ability to communicate complex technical concepts in a clear and engaging manner will be essential to our success. As an early addition to our still-small commercial team, you will also be able to contribute to growing the FAE function and team for our company.
Responsibilities:
1. Technical Support and Customer Engagement:
- Serve as the primary technical point of contact for our customers, offering expert guidance on the integration, deployment, and troubleshooting of our DSP products.
- Collaborate with customers to understand their unique requirements, provide customized solutions, and offer technical recommendations to optimize performance.
- Conduct product demonstrations, presentations, and technical training sessions to customers, both remotely and on-site.
- Build strong, long-lasting relationships with customers, fostering trust and becoming a trusted advisor for their technical needs.
2. Pre-Sales Support:
- Work closely with the sales and marketing teams to support customer evaluations, including hardware setup, software integration, and performance benchmarking.
- Assist in preparing and delivering technical proposals, feasibility studies, and product specifications to potential customers.
3. Post-Sales Support:
- Provide timely and effective technical support to customers, addressing any product-related inquiries, issues, or escalations.
- Collaborate with internal engineering teams to investigate and resolve customer-reported technical issues.
- Continuously gather customer feedback, identifying opportunities for product improvement and communicating them to the engineering and product development teams.
Requirements
Requirements:
- Bachelor's degree in Electrical Engineering, Computer Science, or related technical field. A Master's degree is a plus.
- 3+ years of experience in a customer-facing technical role, such as FAE, applications engineer, or technical sales engineer, within the semiconductor industry.
- Strong knowledge of digital signal processing (DSP) fundamentals and familiarity with how DSPs work within optical communications modules and equipment.
- Familiarity with the construction and components inside optical transceiver modules, particularly coherent optics. Experience with cloud and data center use cases and customers is preferred.
- Hands-on experience with C coding and API integration, Python, and embedded firmware debug at customer sites.
- Experience with Hardware interfaces required: I2C, SPI, JTAG.
- Excellent interpersonal and communication skills, with the ability to convey technical information clearly and effectively to both technical and non-technical stakeholders.
- Proven problem-solving skills and the ability to thrive in a fast-paced, startup environment.
- Capability for setting up new processes to track progress and drive expedient customer satisfaction.
- Ability and willingness to travel, often internationally, up to 40% of the time to support customer engagements, attend trade shows, and conduct on-site technical visits.
- Demonstrated ability to build and maintain strong relationships with customers, particularly with technical staff.
Compensation:
- Competitive pay
- Company Equity
- Health plan
- Unlimited vacation
Join our dynamic team and be a part of revolutionizing the future of optical communications. If you are passionate about cutting-edge technology, have strong technical expertise, and excel in customer-facing roles, we would love to hear from you!
